"The PAC is DEM's gateway into the Department for applications and people. It is the Department's latest effort to provide customers with consistent, high quality customer service. DEM's customers deserve consistency, convenience, and communication with DEM during their application process. The PAC enhances the process by providing a single location for permit application submission. The application is reviewed at submission to check for missing documents or incorrect fees. This initial review allows technical staff to focus on the technical review, and will provide improved communication with our customers at the starting point of the process. The PAC also serves as DEM's primary reception area for our visitors."
From the website May 22, 2021